EvaluAgent a provider of Quality Assurance (QA) solutions in the contact centre environment, has announced a strategic partnership with InVision, a leader in Workforce Management (WFM), through its injixo solution, aimed at holistic optimisation of agent productivity. Continue reading InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
Monthly Archives: April 2023
The Future of Conversational Commerce is Here: Announcing Attentive Concierge™, Now With AI
Attentive announces the next generation of Concierge, the company’s two-way conversational platform, now powered by Attentive AI. Over 1,000 brands have used Concierge to deliver one-to-one conversations at scale. Continue reading The Future of Conversational Commerce is Here: Announcing Attentive Concierge™, Now With AI
Nextiva Acquires AI Company Simplify360
Nextiva, the leading conversation platform, announced its acquisition of Simplify360, an AI customer experience platform based in India. Continue reading Nextiva Acquires AI Company Simplify360
Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance
Noetica – A British company, developing software products for the global contact centre market, has announced a new partnership with the AI-enabled agent performance platform, MyQualityTeam, to empower contact centres to close skills gaps and optimise agent performance and productivity. Continue reading Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance
NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. Continue reading NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Smart Ways Contact Centres Can Achieve More and Regret Less
As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. Magnus Geverts, VP of Product Marketing at Calabrio, shares 5 budget-friendly strategies to help you achieve more, and regret less. Continue reading Smart Ways Contact Centres Can Achieve More and Regret Less