8×8, a leading integrated cloud communications platform provider, announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Continue reading Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS
Monthly Archives: May 2023
Kore.ai Unveils Experience Optimization Platform V10.1
Kore.ai, the world’s leading conversational AI platform and solutions company, announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.1, featuring enhanced capabilities for building chatbots using generative AI. Continue reading Kore.ai Unveils Experience Optimization Platform V10.1
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
BT and Five9, a leading provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. Continue reading BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
RingCentral Announces RingCentral for Teams 2.0 – a Next Generation Integrated Calling Experience for Microsoft Teams
RingCentral announced the next generation of RingCentral for Microsoft Teams 2.0. RingCentral provides the ultimate flexibility with both direct routing and a next-gen embedded app for calling, SMS, and fax. Continue reading RingCentral Announces RingCentral for Teams 2.0 – a Next Generation Integrated Calling Experience for Microsoft Teams
UK workers reveal top bugbears of working from home
New research from Vodafone Business and RingCentral has revealed the leading bugbears for hybrid workers when working from home. Continue reading UK workers reveal top bugbears of working from home
IPI secures equity share investment from Ethos Partners
IPI, the Contact Centre specialist and solutions provider, announced that it has secured equity share investment from Ethos Partners, a leading private equity firm. The investment will support IPI’s next phase of growth and innovation, and follows a period of accelerated expansion for the company. Continue reading IPI secures equity share investment from Ethos Partners