Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. Continue reading Quickline Communications speeds up customer service & service delivery with makepositive
Monthly Archives: May 2023
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way… Continue reading Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards. Continue reading Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Qualtrics Announces General Availability of New Frontline Care Solutions
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact centre innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. Continue reading Qualtrics Announces General Availability of New Frontline Care Solutions
TELEO Capital Portfolio company SharpenCX acquires Webtext
TELEO Capital Management, LLC (“TELEO”) announced the acquisition of Webtext Holdings Limited (“Webtext”), an omnichannel messaging software solution, by its existing portfolio company, Sharpen Technologies Inc. (“SharpenCX”). Continue reading TELEO Capital Portfolio company SharpenCX acquires Webtext
Global Healthcare Tech Company Transforms Customer Experience with Groundbreaking IVR Solution
A leading global healthcare technology company with a global team of +90,000 employees across 150 countries has made significant strides in transforming the operations and service level of its Cardiovascular Patient Technical Services Group. Continue reading Global Healthcare Tech Company Transforms Customer Experience with Groundbreaking IVR Solution