Teleperformance has been recognised for the fourth year running as one of the UK’s Best Workplaces™ (2023) by Great Place to Work®, the global authority on workplace culture. Continue reading Teleperformance Ranked One of the 2023 Best UK Workplaces in by Great Place to Work®
Monthly Archives: May 2023
New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Qualtrics, the leader and creator of the experience management category, announced new capabilities in Qualtrics Pulse, the solution for frequent employee listening. Continue reading New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Hootsuite releases enhanced Inbox to streamline social media customer service
As the global leader in the social media management space, Hootsuite understands the wild nature of social and the flurry of messages and conversations that social marketers are constantly struggling to manage. Continue reading Hootsuite releases enhanced Inbox to streamline social media customer service
Glassix Announces Release of Conversational AI Suite
Glassix, developer of the AI-powered unified messaging platform, is excited to announce the launch of its groundbreaking Conversational AI Suite. Powered by GPT-4 conversational AI engine from OpenAI, the suite revolutionizes the way businesses interact with customers, enabling them to go live with zero effort and deliver highly personalized customer experiences. Continue reading Glassix Announces Release of Conversational AI Suite
Pega Announces Pega GenAI to Infuse Generative AI Capabilities in Pega Infinity ’23
Pegasystems has announced Pega GenAI™ – a set of 20 new generative AI-powered boosters to be integrated across Pega Infinity™ ‘23, the latest version of Pega’s product suite built on its low-code platform for AI-powered decisioning and workflow automation. Continue reading Pega Announces Pega GenAI to Infuse Generative AI Capabilities in Pega Infinity ’23
Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance
Awaken Intelligence, the agent guidance and conversational analytics specialists, and IRIS Audio Technologies (IRIS Audio), the leading voice isolation experts, are delighted to announce a strategic partnership that technologically enables the live capture, isolation, transcription, and analysis of contact centre audio in real time. Continue reading Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance