Alorica Inc., an award-winning global leader in next-generation customer experience (CX) solutions, announced the addition of Alorica IQ, a digital foundry that integrates technology into all its services and customer interactions. Continue reading Alorica Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Monthly Archives: June 2023
Poly and Vyopta Announce Partnership to Empower Customers to Inform Decisions on Space and Technology Utilization
HP | Poly, a leading provider of pro-grade audio and video solutions, and Vyopta, a leader in digital collaboration and experience optimization, have partnered to provide data to offer customers actionable insights that will inform decisions to optimize space and technology utilization. Continue reading Poly and Vyopta Announce Partnership to Empower Customers to Inform Decisions on Space and Technology Utilization
Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact centre. Continue reading Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Teleperformance Expands Microsoft Partnership to Launch TP GenAI, a Generative AI platform to make Enterprises More Efficient and Human-Centric
Teleperformance, a global leader in digital business services, announced that it has signed a multi-year, $185 million Azure Cloud commitment with Microsoft to deliver comprehensive Microsoft Cloud infrastructure solutions to clients. Continue reading Teleperformance Expands Microsoft Partnership to Launch TP GenAI, a Generative AI platform to make Enterprises More Efficient and Human-Centric
WWF Chooses Content Guru to Support Digital Transformation
WWF, the leading global independent conservation organisation, has chosen a global leader in next-generation customer experience technology, Content Guru, to support the next stage of the organisation’s digital transformation journey. Continue reading WWF Chooses Content Guru to Support Digital Transformation
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new functionality in its real-time agent guidance product, RealTime. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities