Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Qualtrics® Automated Summaries for Video Feedback, along with In-Depth Interviews and Focus Groups. Continue reading Qualtrics Announces General Availability of new AI-Powered Qualitative Research Tools That Provide Smarter, Faster Insights
Monthly Archives: August 2023
CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities
CommunityWFM, one of the leading solutions for contact centre workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings. Continue reading CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities
Voiceflow Announces $15M Investment from OpenView Venture Partners
Voiceflow, the industry’s first and leading collaboration platform for building AI agents, announced it has closed a $15 million round of financing led by OpenView, a leading venture capital firm focused on business software. Continue reading Voiceflow Announces $15M Investment from OpenView Venture Partners
Dialpad Launches DialpadGPT
Dialpad announced the launch of DialpadGPT – a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes improving customer service, sales, and recruiting experiences. Continue reading Dialpad Launches DialpadGPT
Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Verint®, and Five9 announced the findings of a co-sponsored survey to better understand the evolution of the modern contact centre as consumer habits continue to change and expectations continue to rise. Continue reading Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Riyad Bank Chooses SS&C Blue Prism to Boost Customer Experience and Operational Excellence
SS&C Technologies Holdings, Inc., announced Riyad Bank, one of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East, has successfully transitioned its automation program to SS&C Blue Prism. Continue reading Riyad Bank Chooses SS&C Blue Prism to Boost Customer Experience and Operational Excellence