Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics. Continue reading Five9 to Acquire Aceyus
Monthly Archives: August 2023
Qualtrics Announces General Availability of Digital Experience Analytics
Qualtrics announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay of consumers’ behaviour during their web experience, capturing key frustration signals like error clicks, rage clicks, and mouse thrashes. Continue reading Qualtrics Announces General Availability of Digital Experience Analytics
Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Avaya, a global leader in customer experience solutions, announced that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities. Continue reading Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Freshworks Unveils AI-Powered Customer Service Suite
Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Continue reading Freshworks Unveils AI-Powered Customer Service Suite
SAS achieves AWS Digital Customer Experience Competency
SAS announced it has achieved the Amazon Web Services (AWS) Digital Customer Experience Competency. This differentiates SAS as an AWS Partner that has demonstrated technical proficiency and proven customer success supporting customers with the infrastructure, storage, availability, advanced analytics and decision-making capabilities needed to deliver meaningful digital platform experiences to their consumers. Continue reading SAS achieves AWS Digital Customer Experience Competency
Twilio To Deliver Customer-Aware Generative AI Through New OpenAI Integration
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable companies to create personalized, customer-aware experiences powered by OpenAI. Continue reading Twilio To Deliver Customer-Aware Generative AI Through New OpenAI Integration