Handle Chatbot, a comprehensive AI chatbot solution, is proud to announce the integration of generative AI capabilities. This strategic enhancement represents a significant milestone in Handle Chatbot’s mission to empower businesses with innovative tools that streamline operations and enhance customer interactions. Continue reading Handle Chatbot launches generative AI capabilities
Monthly Archives: September 2023
Vee24 Joins Salesforce Partner Program
Vee24, the leader in person-to-person digital customer experience solutions, announced that it has joined the Salesforce Partner Program. Continue reading Vee24 Joins Salesforce Partner Program
Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Foundever™, a global leader in the customer experience (CX) industry, announced that it has been recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Customer Experience Services 2023 Quadrant Reports. Continue reading Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Concentrix and Webhelp Complete Merger
Concentrix Corporation, a leading global provider of CX services and technologies, announced it has closed its combination with Webhelp and the integration of the two companies is underway. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp. Continue reading Concentrix and Webhelp Complete Merger
Kustomer’s WhatsApp Integration Makes Instant Customer Resolutions Possible Anywhere in the World
In today’s fast-paced world, customers demand immediate and convenient interactions with businesses no matter the channel. To meet this growing need for seamless customer service, Kustomer, an industry-leading AI-powered conversational CRM, leads the way with its WhatsApp integration. Continue reading Kustomer’s WhatsApp Integration Makes Instant Customer Resolutions Possible Anywhere in the World
Salesforce Signs Definitive Agreement to Acquire Airkit.ai
Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Continue reading Salesforce Signs Definitive Agreement to Acquire Airkit.ai