Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced it has secured new funding to help advance features aimed at better supporting agents in the contact centre and improving customer experiences. Continue reading Cogito Secures New Funding to Empower Better Agent and Customer Experiences
Daily Archives: October 25, 2023
Dialpad Introduces Custom Ai Playbooks
Dialpad announced the release of Custom Ai Playbooks, a tool that provides real-time coaching and adherence guidance to sales and customer service teams during and after customer calls. Continue reading Dialpad Introduces Custom Ai Playbooks
Sprinklr Optimizes Social Media Customer Service for Vueling
Sprinklr announced that Vueling – a Spanish airline and part of the IAG Group that serves more than 100 destinations in Europe, North-Africa and Middle East – has selected the AI-powered Sprinklr platform to optimize its customers’ social media experience across every digital channel. Continue reading Sprinklr Optimizes Social Media Customer Service for Vueling
Zoom Launches ISV Exchange Program with Verint
Verint® announced that Zoom is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. Continue reading Zoom Launches ISV Exchange Program with Verint
Niki Hall Joins Five9 as Chief Marketing Officer
Five9 announced the appointment of Niki Hall, an industry leader with more than 20 years of experience in technology marketing, as chief marketing officer (CMO). Continue reading Niki Hall Joins Five9 as Chief Marketing Officer
GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements
GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced nearly 60 new product updates across its portfolio. Continue reading GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements