Bharti Airtel (“Airtel”), one of India’s leading telecommunications service providers, announced the launch of Airtel CCaaS (Contact Center as a Service) – an industry first omni-channel cloud platform that offers a unified experience for all contact centre solution required by an enterprise. Continue reading Airtel launches India’s first integrated omni-channel cloud platform for CCaaS
Monthly Archives: October 2023
Eckoh launches updated Secure Digital Payments platform
Eckoh, the global provider of Customer Engagement Data Security Solutions, is pleased to announce the launch of a significant update to its Secure Digital Payments platform, offering enhanced digital payment choice and convenience within contact centres. Continue reading Eckoh launches updated Secure Digital Payments platform
Global Research Reveals 3 Ways to Make UK Agents More Impactful
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. Continue reading Global Research Reveals 3 Ways to Make UK Agents More Impactful
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
A new customer experience benchmark report from Kore.ai, the world’s leading enterprise AI platform and solutions provider, reveals a growing acceptance for AI-powered intelligent virtual assistants (IVAs) that meet customer service quality expectations. Continue reading Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai Report Reveals
Invoca Launches Game-Changing Conversation Intelligence AI Innovations
Invoca, a recognized leader in Conversation Intelligence AI for marketing and sales, announced enhancements to its award-winning Signal AI suite, and introduced Signal AI Studio, a transformative new solution that empowers businesses to quickly create custom AI models that automatically unlock breakthrough insights from phone conversations. Continue reading Invoca Launches Game-Changing Conversation Intelligence AI Innovations
Britannic Streamline Breast Cancer Now’s Telephony
When Breast Cancer Care merged with Breast Cancer Now they selected Britannic to merge the two telephony systems together to streamline calls and operations. Coincidentally Breast Cancer Care already used Mitel IP telephony, so it simplified the merging of the telephony somewhat. Continue reading Britannic Streamline Breast Cancer Now’s Telephony