Delivering the best possible customer experience (CX) is critical to an organizations’ future ability to survive. But, while the high-level benefits are clear, the large majority of global contact centres lag behind in adoption of customer service automation technologies – including Generative AI, or Large Language Models (LLMs) – that will drive them forward. Continue reading New Cognigy Guide Demystifies How Generative AI Will Transform Customer Service
Monthly Archives: October 2023
Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Cisco, a Global cloud communications platform (CPaaS) provider, has been named a Visionary in the inaugural 2023 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). Continue reading Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs
Contexta360, a leading provider of AI-powered speech analytics solutions, is thrilled to announce the expansion of its augmentation and automation offering to meet the growing demands of organisations within their business transformation journeys. Continue reading Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs
Talkdesk Launches New Generative AI Features
Talkdesk® announced significant product updates that deepen the integration of generative AI (GenAI) within its flagship Talkdesk CX Cloud platform and Industry Experience Clouds. Continue reading Talkdesk Launches New Generative AI Features
SurveyMonkey Adds MaxDiff Analysis for a Quick and Accurate Way to Capture Best-to-Worst Rankings
SurveyMonkey, a global leader in online surveys and forms, announced the availability of MaxDiff Analysis for SurveyMonkey users. Continue reading SurveyMonkey Adds MaxDiff Analysis for a Quick and Accurate Way to Capture Best-to-Worst Rankings
Ada Introduces Generative Actions
Ada, the world’s leading AI-native customer service automation company, introduces Ada Generative Actions, a product that leverages ground-breaking generative AI technology to resolve increasingly complex customer inquiries (those that would have required an agent to use multiple business systems). Continue reading Ada Introduces Generative Actions