ServiceNow has agreed to acquire the technology of FriendlyData, which makes it easy for non‑technical users to ask quantitative questions in plain English and get fast results through direct answers or data visualizations. Continue reading ServiceNow Further Simplifies Work with Acquisition of FriendlyData
Monthly Archives: October 2018
BriteBill Study: Service Providers Are Missing a Critical Digital Transformation Opportunity
BriteBill, An Amdocs Company and leading provider of billing and communications software for utilities, communications and media providers released the results from a study of 40 Tier-0 and Tier-1 service providers across EMEA, North America and Asia. Continue reading BriteBill Study: Service Providers Are Missing a Critical Digital Transformation Opportunity
NewVoiceMedia named in FT Future 100 2018
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been named in the inaugural FT Future 100, an annual list compiled by The Financial Times which celebrates fast growing UK businesses that are positively contributing to the future of their sector, business, and society. Continue reading NewVoiceMedia named in FT Future 100 2018
net2phone Introduces Disruptive Communications Platform for Businesses
net2phone, a global provider of unified communications services announced the release of a powerful new business communication platform. The platform seamlessly integrates voice, text, messaging and web chat services across devices– evolving how businesses communicate and collaborate. Continue reading net2phone Introduces Disruptive Communications Platform for Businesses
UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion
New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Continue reading UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion
Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
Customer engagement consultants Ember and award-winning speech analytics solutions provider CallMiner are working together to help leading health insurer VitalityHealth maintain its high standards of contact centre service. Continue reading Ember and CallMiner automate quality management at VitalityHealth – a leading insurer