Ada, the market leader for Automated Customer Experience, has recently been named a Leader by G2 in the Chatbot Software category. As the world’s leading review site for business solutions, G2 Research scores vendors based on Market Presence and Satisfaction collected from verified reviews from real users. Continue reading Ada Named a G2 Leader in Chatbot Software
Monthly Archives: October 2019
Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America
Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging. Continue reading Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America
LivePerson launches LiveIntent, an AI-powered intent detection tool to help brands decipher consumer behaviours in real time
LivePerson, a global leader in conversational commerce announced the launch of LiveIntent to help brands detect, analyse, and resolve customer intents in real time. Continue reading LivePerson launches LiveIntent, an AI-powered intent detection tool to help brands decipher consumer behaviours in real time
Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution
Avaya announced its new Avaya IX Subscription program, making it easier than ever for Enterprise customers to purchase and consume Avaya’s world-class communications and collaboration solutions to drive their business growth. Continue reading Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution
Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach ‘cyber hygiene’ tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers. Continue reading Cyber Security Month: How clean is your contact centre?
Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels
Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS) Level 1 secure payments across all engagement channels. Continue reading Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels