Vonage, a global business cloud communications leader, has announced the addition of Vonage Meetings, which will bring new video collaboration capability to its Vonage Business Cloud (VBC) solution. Announced at the Company’s user and developer conference, Vonage Campus, Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering. Continue reading Vonage Continues to Unify Communications with the Introduction of a Native Video Collaboration Solution for Vonage Business Cloud
Monthly Archives: October 2019
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Report
NICE inContact announced that it received the highest product scores across four of five use cases in the Gartner Critical Capabilities for Contact Center as a Service1 report, including the highest scores in both geographic use cases, Western Europe and North America, and two application use cases, customer engagement centre and agile contact centre, for CXone. Gartner’s report evaluates 12 unique critical capabilities within each use case. Continue reading NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Report
Odigo named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision. Continue reading Odigo named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Vonage Announces Brand Revitalization
Vonage, a global business cloud communications leader announced its brand revitalization, presenting a company united to profoundly change business communications. Through nearly 20 years of constant change and disruption in the technology space, Vonage has been leading through the change. With this brand revitalization, Vonage is demonstrating its position as a B2B communications SaaS leader for a new era. Continue reading Vonage Announces Brand Revitalization
Vonage Conversation API to Drive Superior Customer Experience Through Conversations
Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user and developer conference, Vonage Campus. As the newest addition to the Vonage API Platform, the Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice. Continue reading Vonage Conversation API to Drive Superior Customer Experience Through Conversations
A 5-point plan for the new era of Customer Experience Intelligence
Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences… Continue reading A 5-point plan for the new era of Customer Experience Intelligence