Vonage Announces Brand Revitalization

Vonage, a global business cloud communications leader announced its brand revitalization, presenting a company united to profoundly change business communications. Through nearly 20 years of constant change and disruption in the technology space, Vonage has been leading through the change. With this brand revitalization, Vonage is demonstrating its position as a B2B communications SaaS leader for a new era. Continue reading Vonage Announces Brand Revitalization

Vonage Conversation API to Drive Superior Customer Experience Through Conversations

Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user and developer conference, Vonage Campus. As the newest addition to the Vonage API Platform, the Conversation API enables developers and enterprises to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice. Continue reading Vonage Conversation API to Drive Superior Customer Experience Through Conversations

A 5-point plan for the new era of Customer Experience Intelligence

Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences… Continue reading A 5-point plan for the new era of Customer Experience Intelligence

NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market

NICE inContact announced the Fall 2019 release of NICE inContact CXone which delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. Omnichannel service experiences are those that do not require customers and agents to start over when switching channels. Continue reading NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market

TTEC Announces Acquisition of FCR

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, acquired FCR, a U.S.-based digitally enabled customer experience provider focused on the direct to consumer, e-commerce and hypergrowth markets. Continue reading TTEC Announces Acquisition of FCR

Emotibot Technologies raised $45 million in a series B+ round

Recently, Emotibot announced the completion of the $45 million series B+ financing on its four-year establishment. This round was co-led by an important strategic partner and V FUND and Lingfeng Capital, followed by Keywise Capital, Zhong An Asset Management, Trend Investment, Puhua Capital, and VIA Capital. Continue reading Emotibot Technologies raised $45 million in a series B+ round

Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service

Five9, a leading provider of the intelligent cloud contact centre announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact centre with the Five9 scalable, flexible and reliable cloud-based solution. Continue reading Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service

Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk

Ayehu, a leader in intelligent automation, and Rulai announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT service desk work. Continue reading Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk