As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep frontline staff safe and motivated… Continue reading 3 winning strategies for effective employee engagement
Monthly Archives: June 2020
Outsourcing provider urges the public to help business bounce back by leaving positive reviews
According to research from Woven, a leading outsourcing provider, more than three-quarters (78%) of consumers trust online reviews when it comes to making a purchase. As UK businesses continue to manage the fallout from lockdown, customer service experts from Woven have revealed the significant impact that positive reviews could have in helping small businesses recover. Continue reading Outsourcing provider urges the public to help business bounce back by leaving positive reviews
Topbox Enterprise CX Analytics Unveils Alternative to NPS
Topbox, makers of enterprise customer experience analytics software, announced Brand Experience Score (BXS)™, a new customer experience management metric that provides executives with enterprise-level visibility into the performance of customer-impacting areas of their business. Continue reading Topbox Enterprise CX Analytics Unveils Alternative to NPS
New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic
Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic. The findings of new research announced by Verint®, show which banks have maintained and even improved customer satisfaction during a time of market disruption. Continue reading New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic
Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Centre Innovations
Talkdesk®, the cloud contact centre for innovative enterprises, announced Palmer Johnson Power Systems selected Talkdesk CX Cloud™, an end-to-end solution on a single platform, to propel its customer service operations forward. Continue reading Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Centre Innovations
COVID-19 Home Testing Kit Provider LetsGetChecked Deploys 8×8 Contact Centre for Vital Support
8×8 announced LetsGetChecked, the at-home health testing and insights company, deployed 8×8 Contact Centre to continue the successful support of their COVID-19 home test kit services through its remote contact centres in Ireland and New York. Continue reading COVID-19 Home Testing Kit Provider LetsGetChecked Deploys 8×8 Contact Centre for Vital Support