Koopid.ai announced that it has expanded its strategic partnerships through a new agreement with Puzzel enabling Puzzel customers and partners to access Koopid’s next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Koopid.ai to partner with Puzzel
Monthly Archives: June 2020
Survey from PCI Pal® shows significant consequences for businesses that demonstrate poor data security practices
With recent news reporting a marked increase in cyberattack attempts, as criminals try to exploit organisations which are now operating remotely1, new research from PCI Pal® has uncovered that a significant proportion of consumers will act with their feet and take their custom elsewhere, should their personal data be compromised by a business due to poor security practices amid the pandemic. Continue reading Survey from PCI Pal® shows significant consequences for businesses that demonstrate poor data security practices
UiPath Brings Conversational AI Capabilities to Industry’s First Hyperautomation Platform
UiPath, the leading enterprise Robotic Process Automation (RPA) software company, announced it has added conversational AI capabilities to the industry’s first end-to-end hyperautomation platform. Continue reading UiPath Brings Conversational AI Capabilities to Industry’s First Hyperautomation Platform
Servion Expands its Contact Center and Collaboration Expertise in UK with New Cisco Certifications
Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced it has achieved Cisco CMSP Master Certified Partner Status in United Kingdom, placing it among a select group of partners that can sell, install and manage Cisco Contact Center and Collaboration solutions in United Kingdom. Continue reading Servion Expands its Contact Center and Collaboration Expertise in UK with New Cisco Certifications
Teleperformance Enters the CAC 40, the Primary Index of the Paris Stock Exchange
Teleperformance, a leading global group in digitally integrated business services, announced that the Euronext Expert Indices Committee made the decision on June 11, 2020 to include Teleperformance in the CAC 40 Index. Continue reading Teleperformance Enters the CAC 40, the Primary Index of the Paris Stock Exchange
guard.me Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation
guard.me International Insurance, an award-winning provider of international student health insurance, has partnered with Avaya to help enhance its contact centre capabilities and mobilize its remote workforce, resulting in increased employee retention and higher satisfaction for the students that depend on this trusted provider for health services. Continue reading guard.me Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation