Noble Systems, a global leader in omnichannel contact centre technology solutions, continues to deliver the industry’s most complete set of solutions. With three decades of experience in innovation for the customer experience, Noble is helping companies meet an increased demand for employee engagement software and initiatives targeted at managing their most valuable resource – their employees. Continue reading Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated
Monthly Archives: June 2020
Verint Releases New Capabilities to Help Organizations Automate Workforce Planning for a Gradual and Safe Return to the Office
Verint® introduced new capabilities within its Workforce Management (WFM) solution designed to enable organizations to safely transition back to the workplace. Continue reading Verint Releases New Capabilities to Help Organizations Automate Workforce Planning for a Gradual and Safe Return to the Office
TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions
TTEC has announced the availability of virtual contact centre solutions in the Asia Pacific and European regions. Continue reading TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions
Vonage Appoints Rory Read Chief Executive Officer
Vonage announced that the Company’s Board of Directors has appointed Rory Read as Chief Executive Officer and a member of its Board of Directors, effective July 1, 2020. Mr. Read will succeed Alan Masarek, who will be stepping down as Chief Executive Officer and a member of the Board of Directors. Mr. Masarek will work closely with Mr. Read to assist in the transition. Continue reading Vonage Appoints Rory Read Chief Executive Officer
Fluent Partners with Zendesk to Enhance Consumer Experience
Fluent announced it has partnered with Zendesk, to enhance its customer support services. This move further signifies Fluent’s dedication to creating seamless digital experiences that empower consumers to engage with the products and services that enrich their lives. Continue reading Fluent Partners with Zendesk to Enhance Consumer Experience
Verint Only Vendor Recognized by Gartner in the 2020 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management
Verint® announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 4, 2020, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year. Continue reading Verint Only Vendor Recognized by Gartner in the 2020 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management