Avaya is planning to accelerate the success of its global cloud strategy in Ireland following the appointment of Aidan Furlong as Country General Manager of Ireland. Continue reading Avaya Appoints Aidan Furlong as Country General Manager of Ireland to Accelerate ‘Cloud-First’ Strategy
Monthly Archives: June 2020
Echo Managed Services strengthens its board as Aptumo grows
Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo product with two new board-level appointments. Continue reading Echo Managed Services strengthens its board as Aptumo grows
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive of the longest established association dedicated to the UKs contact centre industry. The industry figurehead will hand the reins over to Leigh Hopwood. Continue reading Change at the top at the CCMA
On makes leap to Talkdesk cloud solutions for customer service acceleration in the sports industry
Talkdesk® announced On selected Talkdesk to propel its customer service operations ahead. With “running on clouds” as a key point in On’s goal to revolutionize the sensation of running with soft landings and explosive takeoffs, Talkdesk cloud solutions are ideal to transform its customer experience. Continue reading On makes leap to Talkdesk cloud solutions for customer service acceleration in the sports industry
Business Reporter: As the Fraud Threat Evolves, Call Centres Need to Find a New Voice in Response
As our smart devices get ever smarter, voice-enabled technology is fast becoming something we take for granted – to the extent that it’s now a common security feature for call centres. Continue reading Business Reporter: As the Fraud Threat Evolves, Call Centres Need to Find a New Voice in Response
Boomi & Vanson Bourne Report Finds Digital Transformation Initiatives Boost Revenue and Cut Costs
Boomi™, a Dell Technologies™ business, announced a new global survey, commissioned with Vanson Bourne that reveals although organizations are reaping the rewards of IT modernization, digital transformation and innovation, there’s still more work to do. Continue reading Boomi & Vanson Bourne Report Finds Digital Transformation Initiatives Boost Revenue and Cut Costs