Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Continue reading Serenova Announces Referral Partnership with Fuze
Monthly Archives: June 2020
Shifting back; How to Prepare for what’s next in the Contact Centre – Ep 1
Clare Lomax, VP Sales for TTEC in EMEA, summarises the first Directors Club Tomorrow’s World series of webinars; Shifting back; How to Prepare for what’s next in the Contact Centre… Continue reading Shifting back; How to Prepare for what’s next in the Contact Centre – Ep 1
Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud
Mitel®, a global leader in business communications, announced that its flagship private cloud solution, MiCloud Flex, is now available on Google Cloud in the United Kingdom, United States and France. Continue reading Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud
Contact Centre Outsourcing – Time to take a closer look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla… Continue reading Contact Centre Outsourcing – Time to take a closer look
Five9 Launches Five9 Intelligent Virtual Assistant
Five9 announced the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact centre. Continue reading Five9 Launches Five9 Intelligent Virtual Assistant
Upstream Works Announces New Software for Richer Engagements and Ease of Administration
Upstream Works Software, an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works for Finesse (UWF). This release enables contact centres to streamline engagements for richer customer experiences while providing management with efficient tools for ease of administration. Continue reading Upstream Works Announces New Software for Richer Engagements and Ease of Administration