Vonage has announced that Koopid, the next-generation, AI-powered customer experience orchestration platform, has chosen Vonage to grow their customer base and enhance customer experience at a time when customer experience is more important than ever. Continue reading Vonage Enables Omnichannel Customer Experience for Koopid
Monthly Archives: June 2020
Hotelbeds innovates customer service experience with chatbot launch
Hotelbeds, the world’s leading bedbank, has announced the launch of a chatbot feature called Bedsy that will be available to Hotelbeds and Bedsonline clients. Continue reading Hotelbeds innovates customer service experience with chatbot launch
SugarCRM Named Mid-Market Leader for CRM by G2 for the 4th Consecutive Year
SugarCRM announced that it was named a leader in the new G2 Grid Report® for the Mid-Market for the fourth consecutive year, for a total of 16 consecutive quarters. Sugar received high customer satisfaction scores for ease of doing business, ease of administration, and meeting overall requirements. Continue reading SugarCRM Named Mid-Market Leader for CRM by G2 for the 4th Consecutive Year
Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the newest addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience. Continue reading Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience
Conn3ct acquires ICR Speech Solutions & Services
Conn3ct, a leading global communications partner, announces that it has acquired ICR Speech Solutions & Services Limited, a highly specialised speech application development company in interactive voice response (IVR) and next generation speech bot technology. Continue reading Conn3ct acquires ICR Speech Solutions & Services
Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece
ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact centre and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact centre services. Continue reading Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece