Productivity has increased due to the current lockdown situation, according to UK workers. The majority (56%) of workers who don’t usually work from home feel more productive than in the office. Continue reading UK workers claim to be more productive at home
Monthly Archives: June 2020
Xelion offers payment integration with Encoded
Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers. Continue reading Xelion offers payment integration with Encoded
Verizon enhances customer experiences using artificial intelligence
Verizon customers in search of support may soon find a more natural and streamlined digital experience; what they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon enhances customer experiences using artificial intelligence
Leading US health insurance company selects eGain to modernize member service
eGain announced that a leading US health insurer selected its award-winning eGain AI Knowledge solution. Continue reading Leading US health insurance company selects eGain to modernize member service
Clarabridge Named a Leader in AI-Based Text Analytics Platforms (People Focused) Report
Clarabridge, has been named as a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020. This comes just months after Clarabridge’s recognition by Forrester as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020. Continue reading Clarabridge Named a Leader in AI-Based Text Analytics Platforms (People Focused) Report
Freshworks Announces Strategic Partnership with TCS
Freshworks Inc., the customer engagement software company, announced a strategic partnership with Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, to jointly build and market new age marketing, sales, support, customer success, and ITSM solutions on top of Freshworks cloud software to elevate end-user and employee experiences. Continue reading Freshworks Announces Strategic Partnership with TCS