Tata Communications, a digital ecosystem enabler, is working with TeleWare, a communications technology business, to offer TeleWare’s mobile voice and SMS recording as part of the Tata Communications MOVE™ mobility platform. Continue reading Tata Communications & TeleWare collaborate on compliant mobile voice recording
Monthly Archives: June 2020
NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in the New Reality
NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are fighting to gain leadership in unprecedented times. For many years, organizations were busy building capabilities to improve efficiencies and experiences, accepting that implementing changes required months or even years. Continue reading NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in the New Reality
Compunetix and KIOSK Information Systems Partnership
Compunetix is pleased to announce a partnership with KIOSK Information Systems (KIOSK) to deliver Video Call Center™ (VCC) on digital kiosks. Compunetix Video Call Center (VCC) for Healthcare is a browser-based, real-time voice and video workflow solution for healthcare providers that need to remain available to their patients in a safe and secure manner. Continue reading Compunetix and KIOSK Information Systems Partnership
IBM Security Study Finds Employees New to Working from Home Pose Security Risk
IBM released findings from a study focused on the behaviours and security risks of those new to working from home (WFH) during the COVID-19 pandemic. The study shows more than 80% of respondents either rarely worked from home or not at all prior to the pandemic, and, in turn, more than half are now doing so with no new security policies to help guide them. Continue reading IBM Security Study Finds Employees New to Working from Home Pose Security Risk
Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails
Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate responses, drastically reducing the time and cost associated with customer email management. Continue reading Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails
Nationwide and IBM Train Virtual Agent to Help Provide Timely Support to Members
Britain’s biggest building society is using its virtual agent, based on IBM Watson Assistant, to answer questions about mortgage support for those impacted by coronavirus. Continue reading Nationwide and IBM Train Virtual Agent to Help Provide Timely Support to Members