LivePerson, a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps. Continue reading LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations
Monthly Archives: August 2020
Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
8×8, a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8×8 X Series to support their global growth and streamline the employee and customer experience. Continue reading Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere
5 reasons to implement integrated email ticketing in contact centres
Jamie MacSween of Puzzel shares his thoughts on the consumer switch to email, and why it has become more important in contact centres, as well as how to use automated ticketing to resolve a sharp influx of customer enquiries… Continue reading 5 reasons to implement integrated email ticketing in contact centres
Cloud Communications: European Companies Show Newfound Maturity
For the third consecutive year, Mitel®, a global market leader in business communications, has carried out research into European companies’ adoption of cloud-based communications. The survey, conducted by Spoking Polls with 1,108 European IT decision-makers, highlights a rising adoption rate among businesses and a newfound maturity when it comes to migrating towards an as-a-service model. Continue reading Cloud Communications: European Companies Show Newfound Maturity
Observe.AI Announces Rich Wang as VP of Customer Success
Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Continue reading Observe.AI Announces Rich Wang as VP of Customer Success
UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns
UJET Inc., the ultra-modern cloud contact centre for customer-focused enterprises, announced its integration with Acqueon, a provider of cross-proactive conversational engagement software for sales, service, and collections, to help businesses proactively curate and construct multimodal omnichannel customer journeys that increase agent efficiency and drive meaningful customer experiences at scale. Continue reading UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns