Intrado, a global leader in technology-enabled services, announced that it has acquired Junction Networks, Inc. d.b.a. OnSIP, a provider of Unified Communications as a Service (“UCaaS”) and collaboration solutions for small and mid-size (“SMB”) customers. Continue reading Intrado Acquires OnSIP
Monthly Archives: August 2020
Geomant announces strategic partnership with Zagreb-based BPTO specialist M+ Group
A newly announced partnership between leading customer experience solutions provider Geomant, and Zagreb-based business process and technology outsourcing (BPTO) company M+ Group, has resulted in the creation of Geomant Global. Continue reading Geomant announces strategic partnership with Zagreb-based BPTO specialist M+ Group
Mapp releases Summer Update
Mapp, the international provider of insight-led customer engagement, is expanding its modular marketing platform Mapp Cloud with a comprehensive product update. Continue reading Mapp releases Summer Update
Astute Names Mark Zablan as Chief Executive Officer
Astute, a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer. Continue reading Astute Names Mark Zablan as Chief Executive Officer
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. Continue reading English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre
TTEC, a leading digital customer experience (CX) technology and services company for many of the world’s most iconic and disruptive brands and government agencies, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Continue reading TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre