Daily Archives: September 14, 2020

Corporate News

Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. Continue reading Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services →

Technology

Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services

Ribbon Communications Inc., a global provider of real time communications software and packet and optical transport solutions to service providers, enterprises, and critical infrastructure sectors, announced it has joined the IBM Cloud for Financial Services ecosystem and intends to onboard its Unified Communications as a Service (UCaaS) offering to the platform. Continue reading Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services →

Who's Buying What?

Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’

IPsoft, the global leader in enterprise Artificial Intelligence (AI), and Sterling National Bank, the wholly-owned operating bank subsidiary of Sterling Bancorp, announced its partnership to deploy Amelia, the industry-leading Digital Employee™. Continue reading Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’ →

Market Research

71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce

IPsoft, the independent leader in enterprise AI, announced new research, in partnership with Censuswide, examining the uptake of AI during the COVID-19 pandemic and its continuing impact on the American workforce. Continue reading 71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce →