Plum Voice, the leading communications platform-as-a-service (cPaaS) provider for voice technologies, announced the release of SecureAssistant, an offering that descopes the contact centre from PCI-DSS requirements while optimizing consumer satisfaction and minimizing the need for disruptive technology changes. Continue reading Plum Voice Launches SecureAssistant
Daily Archives: September 16, 2020
Charlotte Tilbury Leverages Google Cloud for Data-Led Customer Experience
Charlotte Tilbury, the global luxury beauty and skincare brand, has deployed Looker, the business intelligence (BI) and analytics platform from Google Cloud, to accelerate its omni-channel growth and further support the customer-centricity and agility of the business. Continue reading Charlotte Tilbury Leverages Google Cloud for Data-Led Customer Experience
Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, has submitted an amicus brief to the Supreme Court to aid in its consideration of the interpretation of an “autodialer,” as defined in the Telephone Consumer Protection Act (“TCPA”). The Supreme Court is addressing the statutory definition this term in Facebook v. Duguid. Continue reading Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation
Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Mindbody, the leading technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia. Continue reading Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected
MoEngage and Mixpanel Partner to Enable Highly Personalized Customer Engagement
MoEngage, the world’s fastest-growing customer engagement platform, and Mixpanel, the leader in product analytics, announced a strategic partnership to help companies maximize customer engagement by delivering personalised experiences based on behavioral insights. Continue reading MoEngage and Mixpanel Partner to Enable Highly Personalized Customer Engagement
Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging
Speakeasy AI, the world’s first and only provider of Speech-to-Intent™ based solutions, formally announced its partnership with Quiq, the industry leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Continue reading Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging