Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud framework, for its Vonage Business Communications and Vonage Contact Center solutions. Continue reading Vonage Awarded G-Cloud 12 Framework Agreement
Monthly Archives: September 2020
Pega Introduces Value Finder To Better Engage Neglected Customers
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, today introduced Value Finder – a new AI-powered capability helping organizations engage their most underserved customers with messages and offers designed for their specific needs. Continue reading Pega Introduces Value Finder To Better Engage Neglected Customers
Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, that will help organizations deliver personalized and connected experiences for customers. Continue reading Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service
Oracle and Zoom Help Organizations Infuse Video into Customer Engagements
Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Zoom that will help sales, marketing, and customer service teams seamlessly incorporate video into existing processes and workflows in order to make every customer interaction better. Continue reading Oracle and Zoom Help Organizations Infuse Video into Customer Engagements
Aspect Announces Integration with Google’s Verified Calls
Aspect announced plans to integrate its enterprise contact centre dialler products with Google’s newly introduced Verified Calls service. Continue reading Aspect Announces Integration with Google’s Verified Calls
Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution
Zoovu, the global leader in conversational search and digital buying assistance, announced the company’s merger with German-based data and semantic search experts SEMKNOX. The merger signifies a significant leap forward in personalized online buying experiences with the creation of the first no-code contextual customer experience platform. Continue reading Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution