Enreach, the fast-growing European unified communications group backed by investment company Waterland, enhances its product offering with the acquisition of cloud contact centre software specialist HeroBase A/S (‘HeroBase’). The addition of HeroBase brings market-leading contact centre and marketing automation capabilities to Enreach. Continue reading Enreach Acquires HeroBase
Monthly Archives: September 2020
eGain Reports 34% Growth in SaaS Revenue for Fiscal 2020 Fourth Quarter
eGain, a leading provider of omnichannel customer engagement solutions, announced financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020. Continue reading eGain Reports 34% Growth in SaaS Revenue for Fiscal 2020 Fourth Quarter
NICE Announces Interactions Live
NICE announced Interactions Live, the biggest customer experience virtual event of the year. To be held on September 15-16, this free event will provide unprecedented insights for adopting an agile service approach and creating extraordinary customer and employee experiences in any market dynamic. Continue reading NICE Announces Interactions Live
RichRelevance Launches ‘Deep Recommendations’: The Next Generation of Advanced Commerce Personalization
RichRelevance, a leader in experience personalization, announced the launch of first-of-its-kind ‘Deep Recommendations’, a set of advanced personalization technologies that, unlike traditional recommender engines, does not need historical events and behavioral data to immediately generate relevant product recommendations. Continue reading RichRelevance Launches ‘Deep Recommendations’: The Next Generation of Advanced Commerce Personalization
Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years
Twilio, the leading cloud communications platform, announced the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies. Continue reading Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years
Altigen Acquires Blue Panda’s CoreInteract Platform
Altigen announced that it has acquired certain assets of Blue Panda Communications, LP, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams. Continue reading Altigen Acquires Blue Panda’s CoreInteract Platform