Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced today that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações to dramatically improve multilingual conversational chat. Continue reading Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI
Monthly Archives: September 2020
Jordan’s Furniture Enhances Its Online Customer Experience for One Stop Shopping
Vee24, the world leader in intelligent conversational multi-experience solutions, announced that Jordan’s Furniture has chosen the Vee24 platform to enhance its customer service and sales capabilities with live engagement including AI-powered ChatBOTs, Live Messaging and Video Chat. Continue reading Jordan’s Furniture Enhances Its Online Customer Experience for One Stop Shopping
IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions
IMImobile announced that Toyota Kirloskar Motor (TKM) has integrated WhatsApp Business as part of their customer communication strategy. Using WhatsApp, TKM wanted to streamline customer engagement for inquiring about new car purchases, providing breakdown support, sharing the business’s COVID-19 initiatives, and more. Continue reading IMImobile enables Toyota Kirloskar Motor to launch WhatsApp Business for customer interactions
Enfield Council extends specialist contact centre partnership with Civica
Civica, a global leader in software for public services, has extended its partnership with Enfield Council. Continue reading Enfield Council extends specialist contact centre partnership with Civica
Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs
8×8, a leading integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8×8 X Series to create an agile workplace for its employees and to continue providing customers with vital support. Continue reading Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs
Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Centre Evaluation
NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. Continue reading Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Centre Evaluation