Eliq, the energy customer engagement company that enables utilities to rebuild their customer interaction for the digital era, announced it has raised a €5 million Series A round of financing. co-led by Inven Capital and Contrarian Ventures with participation from existing investors. Continue reading Eliq secures €5 Million Series A financing led by Inven Capital
Monthly Archives: September 2020
LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
LivePerson, a global leader in Conversational AI, announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations. Continue reading LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
A third of UK customers will stop doing business with a brand due to poor customer service
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Continue reading A third of UK customers will stop doing business with a brand due to poor customer service
Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
Nuance and Rakuten Mobile, announced a strategic partnership to add Nuance® Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Continue reading Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
Citrix Rethinks Employee Experience to Advance New World of Work
Where and how work gets done has forever changed. But one thing remains consistent: the need to provide a superior and consistent work experience that empowers employees to perform at their best across any work channel or location. Citrix® is continuing to innovate its market-leading digital workspace solutions to help companies enhance employee experience and adapt to the new world of work. Continue reading Citrix Rethinks Employee Experience to Advance New World of Work
PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace
PCI Pal®, the global provider of secure payment solutions, announced a partnership with Calabrio, the customer experience intelligence company, to launch its secure payment solutions in the Calabrio Marketplace. Continue reading PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace