Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI. Continue reading A 3-Step Formula for Consumer Trust in the AI Age
Monthly Archives: October 2020
Dialpad Raises $100M at $1.2B Valuation, Goes All-in on AI-Powered Communications
Dialpad, the AI-powered cloud business phone and contact centre provider for modern businesses, announced $100 million in Series E funding. The round reflects the strength of both Dialpad’s business and the strategic role that best-in-class work from anywhere communications tools are playing for businesses worldwide. Continue reading Dialpad Raises $100M at $1.2B Valuation, Goes All-in on AI-Powered Communications
Cisco Completes Acquisition of BabbleLabs
Cisco announced the completion of the BabbleLabs acquisition. BabbleLabs’ technology, powered by AI (Artificial Intelligence) and ML (Machine Learning), distinguishes human speech from unwanted noise resulting in enhanced speech quality in communications and conferencing applications. Continue reading Cisco Completes Acquisition of BabbleLabs
SoftBank Extends Partnership with Medallia
Medallia, the global leader in customer experience management, announced it has extended its partnership with SoftBank Corp as the telecommunications company continues to improve the customer experience for its more than 46 million mobile subscribers. Continue reading SoftBank Extends Partnership with Medallia
Waterfield Technologies Welcomes Steve Kezirian as Chief Executive Officer
Waterfield Technologies (WTI), a leading contact centre software and systems integrator providing mission critical voice and conversational AI solutions, is excited to announce the appointment of Steve Kezirian as Chief Executive Officer (CEO). Continue reading Waterfield Technologies Welcomes Steve Kezirian as Chief Executive Officer
Alida to Launch World’s First CXM and Insights Platform
Alida (formerly Vision Critical) is set to launch Alida CXM in their Fall ‘20 release on October 20, 2020, transforming the Alida platform into the world’s first CXM (Customer Experience Management) and insights platform. Continue reading Alida to Launch World’s First CXM and Insights Platform