Joining Connecting Wales, the shared communication and contact centre platform for the Welsh public sector, would be the quickest and most cost-efficient way for local authorities to see 30% of their employees work from home in future. Continue reading Connecting Wales will help councils cut costs and achieve the 30% home working target
Monthly Archives: November 2020
Five9 Announces Joint Customer, ProSites, is Utilizing UC Integration With Microsoft Teams
Five9, an industry-leading provider of the intelligent cloud contact centre, demonstrates continued collaboration with Microsoft as it expands new customer wins using the Five9 UC integration with Microsoft Teams. Continue reading Five9 Announces Joint Customer, ProSites, is Utilizing UC Integration With Microsoft Teams
Avaya Cloud Office™ UCaaS Solution Introduced in Five Additional Markets
Avaya and RingCentral announced that Avaya Cloud Office™ by RingCentral®, the unified communications solution offering team messaging, video meetings, and cloud PBX is expanding availability to five of the largest economies in Europe in December – Austria, Belgium, Germany, Italy, and Spain. Continue reading Avaya Cloud Office™ UCaaS Solution Introduced in Five Additional Markets
Zoho Announces Partnership With Tata Consultancy Services
Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce solutions to solve problems for large businesses. Continue reading Zoho Announces Partnership With Tata Consultancy Services
LivePerson announces executive hires to further accelerate Conversational AI growth, scale, and partnerships
LivePerson, a global leader in Conversational AI, announced the hiring of Andrew Hamel as EVP, Operations and Emerging AI Businesses, to lead day-to-day operations with a focus on optimizing the company’s ability to grow and scale, and Shani Higgins as SVP, Global Partnerships, to lead LivePerson’s holistic partnership strategy. Continue reading LivePerson announces executive hires to further accelerate Conversational AI growth, scale, and partnerships
Noetica Launches New Public Cloud Service for Contact Centres
Noetica – A British company, developing software products for the global contact centre market, announced that its award winning technology is now available as a public cloud service using the Microsoft Azure platform. The Noetica Cloud is deliverable rapidly and flexibly on demand to contact centre operations of all sizes. Continue reading Noetica Launches New Public Cloud Service for Contact Centres