Monthly Archives: November 2020

Who's Buying What?

MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform to Accelerate Global Digital Transformation

8×8, announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8×8 to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8×8 Open Communications Platform™, including 8×8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. Continue reading MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform to Accelerate Global Digital Transformation →

Acquisitions & Mergers

TELUS International Announces Agreement to Acquire Lionbridge AI

TELUS International, a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced that it has entered into an agreement to acquire Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of AI algorithms to power machine learning. Continue reading TELUS International Announces Agreement to Acquire Lionbridge AI →

Technology

New website spearheads National Windscreens launch of next generation digital platform

With the COVID-19 pandemic accelerating the shift from offline to online transactions, the digital journey has an increasing impact on the overall customer experience, a growing trend in many sectors. It is certainly having a big impact in the automotive repair supply chain, say National Windscreens. Continue reading New website spearheads National Windscreens launch of next generation digital platform →

Awards

Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards

Work-from-home specialist Sensée and Allianz Partners, a world leader in assistance, travel insurance, international health and mobility services, are delighted to announce that their customer service homeworking team was named Frontline Team of the Year at a virtual ceremony for the 2020 Northern Contact Centre Awards last Thursday night. Continue reading Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards →

Who's Buying What?

Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, announced Tokio Marine Kiln (TMK), a forward-thinking international underwriting business, has selected Pega Platform™ using Pega Cloud™ to help cut costs, consolidate siloed processes, and achieve significant operational improvements. Continue reading Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency →