Verint®, the Customer Engagement Company™, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centres. Continue reading Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres
Monthly Archives: April 2021
TTEC Increases its Credit Facility to $1.2 Billion
TTEC Holdings, Inc., one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced today that it has amended its credit facility by exercising its accordion feature to increase the total commitments by $300 million to $1.2 billion. Continue reading TTEC Increases its Credit Facility to $1.2 Billion
LiveVox Announces Strategic Partnership with Telarus
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced a strategic partnership with Telarus, the largest privately-held technology services distributor (master agent) of business cloud services. Continue reading LiveVox Announces Strategic Partnership with Telarus
SugarCRM Named a Leader in 2021 Nucleus Research CRM Value Matrix
SugarCRM announced its move into the leader quadrant in the 2021 Nucleus Research CRM Value Matrix. Sugar was cited for its functionally complete customer experience management platform including modules for sales, service, and marketing, as well as analytics and data integration. Continue reading SugarCRM Named a Leader in 2021 Nucleus Research CRM Value Matrix
New Research Identifies Three-Point Plan to Successful Intelligent Automation Implementations
Businesses need greater executive buy-in, implementation across the organization and more robust governance if their intelligent automation deployments are to succeed, according to new research by Pegasystems. The global study, conducted by research firm iResearch, surveyed 1,000 respondents in C-level, vice-president, and director positions from 12 nations and multiple industry sectors on the maturity of intelligent automation projects today. Continue reading New Research Identifies Three-Point Plan to Successful Intelligent Automation Implementations
Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI
Webhelp, a leading global provider of customer experience (CX) and business solutions, announces a host of positive results from the implementation of machine learning (ML) and natural language processing (NLP) technologies, which improve customer operations in written text channels such as email, chat and social media through augmenting human delivery with these enhanced automation capabilities. Continue reading Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI