NICE inContact announced accelerated international adoption of its digital-first CXone cloud contact centre platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe; and broadening its global security and compliance certifications. Continue reading NICE inContact CXone Accelerates International Growth →

Windstream Enterprise (WE), a managed communications service provider, released new enhancements to its industry-leading OfficeSuite UC® Contact Center Services (CCS). The newest features allow organizations of all sizes, including small businesses and retail environments, to more easily execute intelligent outbound calling campaigns, so they can efficiently connect with and manage their customer interactions. Continue reading New OfficeSuite UC Contact Center Solutions from Windstream Enterprise Help Businesses Improve Outbound Calling Campaigns →