Kore.ai, a top conversational AI software company, announced the launch of SmartAssist, the world’s first AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. The solution comes integrated with the Agent Assist virtual assistant to help live agents understand past history/context, as well as an intuitive desktop console that enables agents to easily manage conversations. Continue reading Kore.ai Launches SmartAssist, the World’s First AI-Native End-to-End Contact Center as-a-Service Solution →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage Video Express to make it easier and faster for developers to leverage the Vonage Video API for multiparty calls. Continue reading Vonage Introduces Video Express →

Talkdesk®, the global customer experience leader for customer-obsessed companies, introduced Talkdesk Phone, the industry’s first and only business phone system natively built on a cloud contact centre platform. Continue reading Talkdesk Introduces First Business Phone System Natively Built on a Cloud Contact Centre Platform →

Medallia, a global leader in customer and employee experience, announced a new solution interface built by Medallia partner Rybbon, a leading provider of digital rewards. Continue reading Built on Medallia Experience Cloud Platform, Rybbon Launches New Solution for Automated Digital Rewards →