Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Continue reading Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference
Monthly Archives: October 2021
Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement
Emplifi, the leading unified customer experience platform, announced that Domino’s, the world leader in pizza delivery, is using the Emplifi CX platform to better engage with customers on social media and increase call centre efficiency. Continue reading Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement
[24]7.ai Positioned as Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2021
[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact centre services, announced that Quadrant Knowledge Solutions has named [24]7.ai as a 2021 technology leader in the SPARK Matrix analysis of the Global Virtual Customer Assistants market. Continue reading [24]7.ai Positioned as Leader in SPARK Matrix: Virtual Customer Assistants (VCA), 2021
Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale
Qualtrics, the leader and creator of the Experience Management (XM) category, announced Experience ID, a single, unified view of everything customers and employees have shared with a company—things they want a company to know about them––including their preferences, beliefs and feelings about their experiences with their product or brand. Continue reading Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale
Webhelp Appoints Paul Danter Co-CEO of Digital Content Services to Lead Expansion in the Americas
Webhelp, a leading global provider of CX and business solutions, has announced the appointment of Paul Danter as Co-Chief Executive Officer of Digital Content Services (DCS). Continue reading Webhelp Appoints Paul Danter Co-CEO of Digital Content Services to Lead Expansion in the Americas
transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI
Avaya announced that transcosmos inc., a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloudTM CCaaS platform with conversational AI. Continue reading transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI