Enghouse Interactive has announced the release of Proteus Cloud, a new hosted version of its market-leading call accounting application, Proteus. The new solution provides organisations with a detailed analysis of their communications systems and the costs incurred, helping identify usage patterns, customer journey experience, cost savings and productivity improvements. Continue reading Enghouse Interactive Releases New Cloud-Based Call Accounting Platform
Monthly Archives: October 2021
Khoros Innovates to Transform Contact Centres for the Digital Age
Khoros, the award-winning leader in customer engagement software and services, announced its 2021 Autumn Innovation Release. The launch brings new AI and messaging capabilities to Khoros’ powerful contact centre solution, which offers omnichannel engagement for agents and consumers. Continue reading Khoros Innovates to Transform Contact Centres for the Digital Age
Cyara Unveils LiveVQ
Cyara, provider of the award-winning Automated CX Assurance Platform, announced the release of LiveVQ, a leading-edge solution for contact centres with at-home and remote agents that assures quality CX through real-time monitoring and diagnostics of voice quality. Continue reading Cyara Unveils LiveVQ
Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
New Bitdefender Report Reveals Majority of Online Consumers Practice Risky Behavior for Data Protection, Digital Identity and Device Management
Bitdefender, a global cybersecurity leader, released the 2021 Bitdefender Global Report: Cybersecurity and Online Behaviors, which reveals how consumers across various age groups and socio-demographic backgrounds behave on popular platforms, applications and devices, affecting cybersecurity risk. Continue reading New Bitdefender Report Reveals Majority of Online Consumers Practice Risky Behavior for Data Protection, Digital Identity and Device Management
LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centres
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, launched the SmartStart Program. The new portal gives customers quicker access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as interactive voice response (IVR) capabilities and managerial reporting. Continue reading LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centres