Ericsson has entered into an agreement to acquire Vonage for USD 21 per share. This represents a total acquisition price of approximately USD 6.2 billion (Enterprise Value). Continue reading Ericsson to acquire Vonage to spearhead the creation of a global network and communication platform for open innovation
Monthly Archives: November 2021
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences
NICE announced it is collaborating with Google Cloud to address the growing demand for more effective and automated customer self-service systems that integrate with traditional contact centres. NICE is integrating its cloud-based, AI-powered CXone customer experience platform – used by 85 of the Fortune 100 companies – with Google Cloud Contact Center Artificial Intelligence (CCAI), a group of APIs that bring the best of Google AI to contact centre use cases. Continue reading NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences
Startek Strengthens Leadership Team with New Executive Appointments
Startek, a global provider of customer experience management solutions, announced the extension of its leadership team with the appointments of Abhinandan Jain as Chief Digital Officer and Rebecca Gautrey as Chief Marketing Officer. Continue reading Startek Strengthens Leadership Team with New Executive Appointments
Burnie Group first to implement Blue Prism Service Assist in North America
Burnie Group recently completed the first Blue Prism Service Assist implementation in North America. In recognition of its excellence in delivering Blue Prism’s Service Assist solution, Burnie Group was named a Blue Prism Service Assist Certified Partner. Continue reading Burnie Group first to implement Blue Prism Service Assist in North America
Thunderhead Research Investigates Post-Pandemic Rise of Journey Management as a Platform for Customer Engagement
Thunderhead, the global leader in enterprise technology for real-time customer engagement and journey orchestration, and MyCustomer, the leading online resource for customer service, customer experience and marketing professionals, commissioned a study to explore the impact of the pandemic globally on customer behaviour and journeys, and how brands have used technology to overcome the challenges faced. Continue reading Thunderhead Research Investigates Post-Pandemic Rise of Journey Management as a Platform for Customer Engagement
Replicant Expands Conversational AI Platform with New Capabilities to Empower Contact Center Leaders
Replicant, a leading conversational AI platform, today announces expanded capabilities to its industry leading platform. Replicant now offers contact centre leaders hands-on management of all conversations between customers and Replicant’s Thinking Machine ™, resulting in complete control and continuous improvement of the customer experience. Continue reading Replicant Expands Conversational AI Platform with New Capabilities to Empower Contact Center Leaders