The Challenge: IC24 was looking for a Speech and Text Analytics solution that would provide consistent reporting and deliver insights across its contact centres, whilst integrating with its existing patient management system, CLEO. Continue reading How one contact centre benefited from a whole time equivalent (WTE) saving of over £66,000
Monthly Archives: May 2022
ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform
ConsenSys, a market-leading blockchain technology company, and LivePerson, a global leader in conversational AI, announced plans to create the world’s first decentralized customer care platform: VillageDAO. VillageDAO will focus on empowering Web3 brands to self-service issue resolution by enhancing community engagement. Community members will be incentivized to contribute to the platform and its partner brands. Continue reading ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized Customer Care Platform
UiPath and airSlate Partner to Propel Small Businesses to Grow Faster as Fully Automated Businesses
UiPath, a leading enterprise automation software company, and airSlate, a fast-growing workflow automation company, announced a partnership to empower individuals and small businesses to create, innovate, and automate to digitally transform their organizations to run faster, easier, and more efficiently. Continue reading UiPath and airSlate Partner to Propel Small Businesses to Grow Faster as Fully Automated Businesses
SupportLogic Launches SX™ Platform and Applications to Transform Customer Support
SupportLogic, the world’s first support experience platform, announced the availability of its full SupportLogic SX™ platform and applications. This announcement comes as more and more companies identified that a proactive support experience is a critical element of a successful customer experience (CX) strategy. Continue reading SupportLogic Launches SX™ Platform and Applications to Transform Customer Support
KKR Invests in Alchemer
KKR, a leading global investment firm, and Alchemer, a global leader in Customer Experience (CX) and voice-of-the-customer (VoC) technology, announced that KKR has made a significant majority investment in the Company. Continue reading KKR Invests in Alchemer
Global CX Leaders Predict the Explosive Rise of GigCX in Third Annual Limitless Report
Gig customer service (GigCX) platform Limitless released its third-annual GigCX report The Inevitable, Explosive Growth of GigCX with headline data revealing that nearly 80% of CX leaders surveyed feel that the GigCX model is ‘inevitable,’ and that it is here to stay. Continue reading Global CX Leaders Predict the Explosive Rise of GigCX in Third Annual Limitless Report