CSS Corp, a global customer experience and technology services provider, announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Continue reading CSS Corp Acquires Directly’s OnDemand Business
Monthly Archives: May 2022
LivePerson Collaborates with UCSC to Build the Future of Natural Language Processing
LivePerson, a global leader in Conversational AI, has launched the LivePerson Fellows program at the University of California, Santa Cruz (UCSC). Continue reading LivePerson Collaborates with UCSC to Build the Future of Natural Language Processing
Qualtrics and SAP Partner to Bring More Empathy to the Contact Centre
Qualtrics, the leader and creator of the experience management category, announced a new integration that brings Qualtrics XM Discover’s AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Continue reading Qualtrics and SAP Partner to Bring More Empathy to the Contact Centre
Humanforce Closes Significant New Growth Investment from Accel-KKR
Humanforce, a Sydney-based global provider of workforce management solutions, announced the closing of a significant growth investment from Accel-KKR, a leading technology-focused private equity firm. Continue reading Humanforce Closes Significant New Growth Investment from Accel-KKR
DISQO Acquires Feedback Loop
Customer experience platform DISQO announced the acquisition of Feedback Loop, Inc. Feedback Loop’s SaaS technology empowers fast and easy consumer feedback for product and marketing professionals, from early-stage discovery to ideation and design. Continue reading DISQO Acquires Feedback Loop
Cortical.io positioned as the Leader in the 2022 SPARK Matrix for Text Analytics Platforms by Quadrant Knowledge Solutions
Quadrant Knowledge Solutions announced that it has named Cortical.io as the 2022 technology leader in the SPARK Matrix analysis of the global Text Analytics Platforms market. Continue reading Cortical.io positioned as the Leader in the 2022 SPARK Matrix for Text Analytics Platforms by Quadrant Knowledge Solutions