Theta Lake, the leader in unified communication security and compliance solutions tailored to today’s new, increasingly digital and distributed world of work, announced a $50 million series B funding round led by Battery Ventures. Continue reading Theta Lake Attracts $50 Million In Series B Funding
Monthly Archives: May 2022
RingCentral Appoints Sonalee Parekh as Chief Financial Officer
RingCentral announced that Sonalee Parekh has been appointed as RingCentral’s Chief Financial Officer and will join the Company in her new role by May 31, 2022. Parekh will be responsible for all the company’s financial functions, including financial planning, controllership, tax, treasury, corporate development and investor relations. Continue reading RingCentral Appoints Sonalee Parekh as Chief Financial Officer
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a premium
Half of consumers (50%) say they wouldn’t be willing to pay more to receive good customer service and just a fifth (21%) say they would be willing to pay over 10% more. That’s according to a new consumer survey conducted by Enghouse Interactive. Continue reading The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a premium
Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud™ Solutions on Microsoft Azure
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Microsoft Corp. have expanded their global partnership by pairing the industry leading Avaya OneCloud™ portfolio with Microsoft Azure to provide organisations with more options to increase their productivity and customer engagement with unrivalled reliability, agility and scale. Continue reading Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud™ Solutions on Microsoft Azure
LivePerson named the Overall Leader in the 2022 SPARK Matrix for Digital-First Customer Service Solutions
Quadrant Knowledge Solutions has named LivePerson the 2022 Leader in its SPARK Matrix analysis of the Digital-First Customer Service Solutions market. Continue reading LivePerson named the Overall Leader in the 2022 SPARK Matrix for Digital-First Customer Service Solutions
Leading Companies Choose Qualtrics to Deliver Great Customer Experiences During An Uncertain Time
Qualtrics, the leader and creator of the experience management (XM) category, announced that hundreds of leading companies chose Qualtrics during the first quarter of 2022 to deliver great customer experiences during an uncertain time. Continue reading Leading Companies Choose Qualtrics to Deliver Great Customer Experiences During An Uncertain Time