SightCall, a global leader of augmented reality (AR)-powered visual assistance, announced its SightCall for Genesys Cloud CX™ solution is now available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading SightCall AR-powered Visual Assistance Now Available on Genesys AppFoundry
Monthly Archives: May 2022
Majority of CX Experts Believe Customer Empathy is Necessary to Create Business Value, But Employers Views Differ
Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action: The Business Value of Customer Empathy, conducted together with Bodine & C., and the Customer Experience Professionals Association. Continue reading Majority of CX Experts Believe Customer Empathy is Necessary to Create Business Value, But Employers Views Differ
‘makepositive’, part of Sabio Group, extends Salesforce capabilities into Spain
‘makepositive’, part of Sabio Group, is extending its Salesforce capabilities into Spain, joining a small group of technology vendors capable of serving the Spanish market with customer experience (CX) and customer relationship management (CRM) expertise. Continue reading ‘makepositive’, part of Sabio Group, extends Salesforce capabilities into Spain
Cinos expansion bolsters Scottish presence
Cinos, an innovative technology provider specialising in the delivery and integration of audio-visual solutions and managed IT services, announces it has extended its footprint in Scotland with new presence in Edinburgh. Continue reading Cinos expansion bolsters Scottish presence
Data Vault Holdings, Inc. Adds Zendesk Integration To Datavault® Platform To Bolster Customer Experience
Data Vault Holdings, Inc., leading the way in tokenomics and metaverse data visualization, valuation, and monetization, announces its new Zendesk integration which will provide additional support to Datavault’s customer service team with intuitive, user-friendly, and engaging software that utilizes the latest developments in artificial intelligence. Continue reading Data Vault Holdings, Inc. Adds Zendesk Integration To Datavault® Platform To Bolster Customer Experience
Pindrop Partners with Google Cloud to Transform Contact Centre Security
Pindrop, a global leader in voice technology, announced a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call centre experiences for customers on Google Cloud’s platform. Continue reading Pindrop Partners with Google Cloud to Transform Contact Centre Security