MoEngage announces a new WhatsApp Business Integration that will allow enterprises to gather insights and run personalized WhatsApp campaigns for different customer segments to boost engagement, retention, and revenue. Continue reading MoEngage Launches a New WhatsApp Business Integration for Enterprises
Monthly Archives: May 2022
New Study Reveals Consumers’ Digital Behaviors Will Stay Long Past the Pandemic
Precisely, the global leader in data integrity, in collaboration with Corinium Global Intelligence, announced the results of a new survey that reveals the explosion of online customer interactions during the pandemic are expected to continue growing at a rapid pace, post-pandemic. Continue reading New Study Reveals Consumers’ Digital Behaviors Will Stay Long Past the Pandemic
DRUID partners with BARQ Systems to expand its Conversational AI presence in Saudi Arabia
DRUID, a global leader in conversational AI technology for enterprise productivity, and BARQ Systems, a leading regional IT services provider serving business and government clients across the Middle East, and Africa (MEA), have entered into a partnership designed to accelerate digital transformation and RPA implementations in the region. Continue reading DRUID partners with BARQ Systems to expand its Conversational AI presence in Saudi Arabia
[24]7.ai positioned as the Leader in the 2022 SPARK Matrix for CX Management Services by Quadrant Knowledge Solutions
Quadrant Knowledge Solutions announced today that it has named [24]7.ai as a 2022 service leader in the SPARK Matrix analysis of the global CX Management Services market. Continue reading [24]7.ai positioned as the Leader in the 2022 SPARK Matrix for CX Management Services by Quadrant Knowledge Solutions
Verse.io Announces Dennis Eaton as New Vice President of Contact Centre Operations
Verse.io, a leading conversational texting platform leveraging powerful AI and highly skilled human concierges, has officially announced the appointment of Dennis Eaton as the company’s new Vice President of Contact Center Operations. Continue reading Verse.io Announces Dennis Eaton as New Vice President of Contact Centre Operations
Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout
PCI Pal®, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. Continue reading Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout