Frost & Sullivan assessed the India workforce management software industry and, based on its analysis, recognizes NICE with the 2022 India Product Leadership Award. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre and beyond and leads the market with its comprehensive workforce management suite. Continue reading NICE Applauded by Frost & Sullivan for Optimizing Contact Centre Efficiency, Reliability, and Flexibility
Monthly Archives: June 2022
Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, released the definitive benchmarking standards report on social customer care. Continue reading Sprinklr Launches Definitive Benchmarking Report On Social Media Customer Care
Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience
CSS Corp, a global CX and technology provider, and Uniphore, a leader in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. Continue reading Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience
Tollring makes top Channel Sales hire
Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Continue reading Tollring makes top Channel Sales hire
LiveVox Launches on Salesforce AppExchange
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that its Contact Center solution is available on the Salesforce AppExchange. LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace. Continue reading LiveVox Launches on Salesforce AppExchange
Google Cloud and the Central Dutch Government Sign Agreement for Workspace for the Public Sector
Google Cloud announced that it has signed a new agreement with the Central Dutch Government that will enable the Dutch public sector to take advantage of Google Workspace’s suite of tools and offerings. Continue reading Google Cloud and the Central Dutch Government Sign Agreement for Workspace for the Public Sector