Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centres, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international customers. Continue reading Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace
Monthly Archives: June 2022
Iain Sinnott appointed as Head of International Carrier Sales, Enreach for Service Providers
Enreach for Service Providers, part of Enreach — the fast-growing European contact leader backed by the independent investment group, Waterland Private Equity (“Waterland”) — has announced the appointment of Iain Sinnott as Head of International Carrier Sales, Enreach for Service Providers. Continue reading Iain Sinnott appointed as Head of International Carrier Sales, Enreach for Service Providers
AskNicely Launches Benchmark Program Empowering Service Businesses to Level Up Their Customer Experience
AskNicely, a leader in customer experience software for service businesses, announced the launch of a free CX benchmark program for service businesses. Continue reading AskNicely Launches Benchmark Program Empowering Service Businesses to Level Up Their Customer Experience
Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis
Skit.ai, the leading voice AI SaaS company, established U.S. headquarters in New York City to expand its global footprint. Skit.ai has been building its U.S. presence over the last year, following a Series B funding round, to integrate its conversational voice AI solution with contact centres in an effort to enhance efficiency and elevate the customer experience. Continue reading Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis
Electric car subscription service Onto partners with Business Systems to transform the customer experience
Business Systems has announced that all-inclusive electric car subscription service Onto is set to implement Cloud Contact Centre Platform, CXone, to support its customer experience growth plans. Continue reading Electric car subscription service Onto partners with Business Systems to transform the customer experience
‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience
NICE announced the launch of NICE Robotic Process Automation (RPA) version 7.7, extending the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Continue reading ‘Ease of Use’ Has Just Become Easier with NICE RPA’s Latest Innovations Extending the Capabilities of NEVA for a Frictionless User Experience