iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, landed a large North American Telecommunications company in an outsourcing bid to South Africa – a win for Cape Town’s burgeoning BPO industry. Continue reading International Provider Chooses South Africa for its Customer Service Outsourcing Needs
Monthly Archives: July 2022
EY announces launch of EY Virtual Internal Auditor
Almost every organisation is looking at their risk frameworks, not just to help manage another event like the global pandemic, but to help thrive in a disruptive business environment. In order to mitigate the many risks a business faces, it is essential that they have the right technology at their disposal to make informed, data-driven decisions. Continue reading EY announces launch of EY Virtual Internal Auditor
Oomiji Launches New Features to Engage Customers According to Net Promoter Scores and Feedback
Oomiji, the leading customer engagement platform, announced new features that enable brands to harness individual Net Promoter Scores and the reasons behind them to ensure that customers receive optimal, customized communication based on their provided preferences. Continue reading Oomiji Launches New Features to Engage Customers According to Net Promoter Scores and Feedback
Core Security by HelpSystems Introduces New Ransomware Simulator
Core Security by HelpSystems, a leading provider of cyber threat solutions, announced the addition of ransomware simulation to its penetration testing solution, Core Impact. Using an automated Rapid Pen Test, Core Impact users can now efficiently simulate a ransomware attack. Continue reading Core Security by HelpSystems Introduces New Ransomware Simulator
Talkdesk Named a Leader in 2021 Frost Radar™: European Contact Center as a Service Market Analysis
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been positioned as a Leader in the 2021 Frost Radar: European Contact Center as a Service (CCaaS) Market analysis. Continue reading Talkdesk Named a Leader in 2021 Frost Radar™: European Contact Center as a Service Market Analysis
UK contact centres close to breaking point according to new global survey
UK contact centres are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact centre leaders in the US, UK and Australia from Censuswide. Continue reading UK contact centres close to breaking point according to new global survey