A new survey from leading market research firm IDC revealed that a unified view of digital infrastructure is essential for IT teams that must improve the digital customer experience while boosting overall organizational productivity. Continue reading Survey Reveals Unified Observability Is Key Driver of IT Productivity and Digital Customer Experience
Monthly Archives: July 2022
Northwell Health Partners with Google Cloud to Provide Proactive, Personalized Healthcare
Northwell Health, New York State’s largest health care provider and private employer, and Google Cloud today announced a collaboration to improve patient care, clinician experiences, and to help the health and hospital network operate more efficiently. Continue reading Northwell Health Partners with Google Cloud to Provide Proactive, Personalized Healthcare
Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth
Despite concerns about the economy, C-suite executives are more bullish about near-term revenue than they were a year ago, according to new research from Qualtrics. Continue reading Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth
Merkle launches CXM On Demand
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announces the launch of its cloud-based CXM On Demand package. Continue reading Merkle launches CXM On Demand
Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
Laivly Launches Attended AI Platform to Modernize Call Centres at Scale
Laivly, a market leader in AI and automation for contact centres, today announced the launch of its attended AI platform. Designed to easily and quickly modernize call centres at scale, Laivly turns real-time intelligence into real-time action that drives higher contact centre productivity, increases ROI and delivers better customer experience. Continue reading Laivly Launches Attended AI Platform to Modernize Call Centres at Scale