G12 Communications, a global leader of unified communications services, recently launched its new Microsoft Operator Connect voice solution. Leveraging the Microsoft Azure Peering Service, Operator Connect allows businesses to select their own certified operators for enabling voice calling from directly within the Teams Admin Center. Continue reading G12 Communications Launches New Operator Connect Service
Monthly Archives: August 2022
Think outside the chatbot box: 88% of over 65s feel ‘shut out’ by online brands
Twilio, the leading customer engagement platform, released new research that uncovers how older consumers are being left behind when businesses digitise their customer facing operations. This new data demonstrates a need for organisations to take a more thoughtful approach to their digital engagement to ensure inclusivity, personalising the options available depending on the needs of individual consumers. Continue reading Think outside the chatbot box: 88% of over 65s feel ‘shut out’ by online brands
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL
SVL is delighted to announce that Community Fibre, London’s biggest and fastest 100% full fibre broadband, has chosen to upgrade its contact centre by migrating its services to Amazon Connect. Continue reading Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL
Firstsource welcomes Rajiv Malhotra as Head of Europe Business
Firstsource, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced the appointment of Rajiv Malhotra as Head of Europe Business. Continue reading Firstsource welcomes Rajiv Malhotra as Head of Europe Business
monday.com introduces monday sales CRM
monday.com Ltd., a work operating system (Work OS) where organisations of any size can create the tools and processes they need to manage every aspect of their work, has introduced monday sales CRM, a fast, intuitive and fully customisable customer relationship management (CRM) system built to unify all customer processes under one platform. Continue reading monday.com introduces monday sales CRM
New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced several innovations across both its business cloud phone system and its unified business communications platform to help organisations of all sizes unlock cost-saving business benefits. Continue reading New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies